Smart meter installation
Don’t know what to expect? Don’t worry, installing smart meters couldn’t be easier.
Preparing for the installation
Do smart meters need internet?
Smart meters don’t use your internet or your phone network to send us your meter readings; they have their own SIM cards and use mobile networks rather than the internet.
How can I get a smart meter
If you’re a customer, you can book a smart meter appointment online. If you aren’t a customer yet then you’ll need to get a quote for us to supply your energy and once the switch has completed, we’ll be able to book an appointment so long as your home’s suitable. For example, we can fit smart meters in flats, but only where your meter is four or fewer floors away from your meter.